Brittany N. Kowalczyk
Salon Manager, Franchise Value Salon
Kansas City, MO · (816) 555 0134 · name@example.com · linkedin.com/in/brittanynkowalczyk
Key Qualifications
EXPERIENCE
Seven years with a franchise salon brand, three as salon manager
SETTINGS
Ten chair franchise value salon, twelve stylists, about 620 services a week
SPECIALTIES
Stylist scheduling, franchise scorecard, retail attach, inventory, hiring and retention
SYSTEMS
SuperSalon point of sale and scheduling, franchise online check in app, Paycor, Slack
LICENSURE
Missouri cosmetology license, franchise manager certification
EDUCATION
Cosmetology program, 1,500 hours, Heartland Beauty Academy
Executive Summary
Salon manager three years into running a ten chair franchise value salon that does about 620 services a week and 780,000 dollars a year, after four years as a stylist at the same brand. Manages twelve stylists, the weekly schedule, inventory and the franchise scorecard, and still takes a chair two days a week. Took the salon from the bottom third of the franchise district to second of 14 locations on the scorecard.
Signature Achievements
- Raised salon revenue from 640,000 dollars to about 780,000 dollars in three years, a 22 percent gain with the same ten chairs.
- Moved the salon from 11th to second of 14 locations on the franchise scorecard for guest wait time, retail and rebooking.
- Cut stylist turnover from six departures a year to one by moving to a posted three week schedule and a quarterly raise review.
- Raised retail attach from 9 percent of service revenue to 17 percent with a product of the month and a stylist retail bonus.
- Holds average walk in wait under 15 minutes on the online check in app, down from 28 minutes.
- Hired and onboarded eight stylists in three years with all eight still licensed and in the chair after 90 days.
Professional Experience
Salon Manager
QuickStyle Family Hair Salon, Brookside, Kansas City, MO June 2023 to present
Ten chair franchise value salon with twelve stylists; about 620 services a week and 780,000 dollars a year; second of 14 district locations
- Manage twelve stylists, including hiring, onboarding, scheduling, coaching and annual reviews.
- Run the SuperSalon point of sale, daily deposits, payroll hours in Paycor and the franchise inventory count every two weeks.
- Review the franchise scorecard each week and coach stylists on wait time, retail attach and rebooking targets.
- Handle guest complaints at the desk and by phone, redo services within the franchise guarantee and log every case.
- Cut about 40 guests a week on the floor to cover the Saturday line and stay current on technique.
Stylist and Shift Lead
QuickStyle Family Hair Salon, Overland Park, KS August 2019 to June 2023
Eight chair franchise salon, about 500 services a week
- Cut about 110 guests a week in a walk in value salon and led the closing shift for two years.
- Trained six new stylists on the franchise cut system and the point of sale.
- Held the highest retail attach rate in the salon for three years running.
Licensure and Certification
Missouri Board of Cosmetology and Barber Examiners, cosmetology license number 2019031877, current through 2027
Franchise salon manager certification, brand training program, completed 2023
Cardiopulmonary resuscitation and first aid, American Red Cross, current through 2027
Education
Cosmetology program, 1,500 hours, Heartland Beauty Academy, Independence, 2019
High school diploma, Blue River Valley High School, Raytown, 2018
Core Skills
Stylist scheduling · Franchise scorecard · Retail attach coaching · Inventory counts · Hiring and onboarding · Guest complaint handling · SuperSalon point of sale · Payroll hours · Walk in wait management · Floor cutting