Working in the hospitality management industry comes with many perks. For one, the industry is growing, which means that there are plenty of career opportunities. Working in this industry also allows you to meet new people, travel locally and abroad, and earn a competitive salary.
Aside from having a bachelor's degree in hospitality management, you need to acquire or develop certain skills to succeed in this industry. The hospitality management industry is fast-paced and relying on your education isn't enough to excel and make a name in the industry.
Here are five tips for a successful career in hospitality management.
1. Pick Your Specialization and Master It
The hospitality management industry is very broad because it has countless subsets that require different skill sets. Diving into the industry without knowing what your specialization is and what you want to do with that specialization will require a lot of time and effort.
To succeed in the hospitality management industry, pick your specialization and focus on mastering the necessary skills. For example, if you want to succeed as a housekeeping manager, look for workshops that help enhance your leadership skills. If working as a front desk receptionist is your ultimate career goal, make sure that you have a pleasing personality.
Knowing what your specialization is early will save you a great deal of time. Plus, when you know your specialization, it'll be easier for you to streamline your efforts as you know what you want to do.
2. Practice the Art of Networking
Building your network is crucial to your success in the hospitality management industry. When you know many people in the industry, it'll be easier for you to land jobs, form business partnerships, and even get clients for your own business.
You'll have higher chances of attaining long-term success in the hospitality management industry if you know how to network. You can network by reaching out to individuals in your class, talking to people you mingle with during your internship, or starting a conversation with the participants you meet at events.
Aside from building valuable contacts that can give you access to employment or business opportunities, networking also allows you to learn from pros in the industry. The knowledge you can get from experts will help you build a career and avoid committing common mistakes.
3. Acquire Social Media Skills
Technology has improved the business landscape, and the hospitality management industry isn't an exemption. Businesses operating in the hospitality management industry are using technology to improve their overall service — from digital concierges to mobile check-ins.
Adapt to the demands of the hospitality management industry by teaching yourself social media skills. You can start by learning how to do social media content curation and how to professionally handle customer complaints online. Knowing how to use data analytics is also very beneficial in today's tech-driven society.
Familiarize yourself with various social media tools to learn how to analyze audiences and their behaviors when interacting with content online. It's also crucial to educate yourself with the skills necessary for social media blogging and auditing.
4. Improve Your Communication Skills
Being able to communicate professionally and clearly through your body language, speech, and writing can make or break your success in the hospitality management industry. This industry will require you to face customers and work with a team regularly, so everything you say or do should express a positive message.
When working in the hospitality management industry, learning how to listen is crucial. You should develop a genuine interest when talking to guests as this will make them feel you're concerned about them. Listen to everything they have to say — whether it's positive or negative — and respond immediately.
Active listening also impacts the quality and quantity of your team. When everyone knows how to listen, the team becomes more coordinated, and projects progress smoothly. You should also make it a habit to regularly converse with your colleagues to express what you need from them.
5. Be Observant
The small details matter when you're working in the hospitality management industry. Those "little things" can make your hotel or establishment stand out from the competition. This is one of the reasons why it's important to be observant.
Being observant enables you to determine your clients' needs, which in turn will make it easier for you to improve your services. Are customers becoming more and more conscious about the checkout process observed in hotels? Do they want bigger servings of your meals? You'll have answers to all of these things when you become naturally observant.
Succeeding in the hospitality management industry doesn't happen overnight. You need to be consistent with your efforts to see results — and this usually means spending months or years following all of the tips mentioned in this article. Yes, the process might be stressful and time-consuming, but the results will surely be worth it!
View Nicholas Mushayi's full profile