Human Resources for Dollar General: What you need to know

Human Resources for Dollar General: What you need to know
Last Updated: June 11, 2024

Dollar General is a prominent business in the U.S. retail sector, and its human resources practices are integral to the company's success. The HR department at Dollar General is tasked with overseeing a workforce that serves customers across multiple locations in the United States. The human resources for Dollar General is the anchor that supplies the required workforce for such vast operations. Dollar General needs a robust human resources strategy to support the business as it operates from multiple locations.  

HR Strategy and Policy

Dollar General's HR strategy is deeply rooted in the company's core values, which emphasize honesty, fairness, and respect. The organization's Code of Ethics explicitly prohibits discrimination against employees or anyone working on behalf of the company based on race, color, national origin, or any other protected characteristic. This commitment to fairness is a cornerstone of the ethical workplace that Dollar General strives to maintain.

The HR policies at Dollar General are not only designed to create a non-discriminatory and safe work environment but also to outline clear expectations for behavior and performance. The company's policies cover a range of topics, from hiring practices to workplace conduct, ensuring that managers and employees alike understand their roles and responsibilities.

Dollar General's commitment to ethical conduct extends beyond internal operations to its interactions with customers, suppliers, and the community. The company expects its employees to uphold these standards at all times, which in turn fosters a culture of integrity and respect that benefits every stakeholder.

In line with these policies, the HR department plays a critical role in conflict resolution, ensuring that any issues are addressed promptly and fairly. The HR team is also tasked with ensuring compliance with labor laws and regulations, which is particularly challenging and important in the retail industry due to its high employee turnover rates and the diverse nature of its workforce.

Related: McDonalds Human Resources: What You Need to Know

Talent Acquisition and Management


Dollar General's approach to talent acquisition and management is multifaceted, designed to attract, develop, and retain a workforce capable of meeting the company's operational and strategic needs. Recruitment strategies are crafted to draw in candidates who not only have the requisite skills but also share the company's commitment to its core values of serving others with respect, fairness, and honesty. 

Once candidates are selected, they are welcomed into the organization through a comprehensive onboarding process. This process is not just about completing paperwork; it's an immersive experience that introduces new hires to the company culture, mission, and values, ensuring that from day one, employees understand what it means to be a part of the Dollar General team.

The onboarding experience is complemented by robust training programs that are recognized as some of the best in the retail industry. These programs are continually improved to ensure they meet the evolving needs of employees and the organization. Training at Dollar General covers a range of skills, from the essentials of customer service to advanced leadership development, which helps employees grow their careers within the company. 

In terms of management, Dollar General's HR team leverages innovative HR Service Delivery solutions to streamline processes and enhance employee engagement. This technological approach to HR management supports organizational change and helps maintain a focus on strategic HR initiatives.

Career progression at Dollar General is taken seriously, with the company providing clear pathways for advancement. Internal promotions are common, as the company believes in rewarding performance and dedication. This not only motivates employees but also helps Dollar General retain top talent, which is critical in the competitive retail landscape.

Related: Amazon Human Resources Management: What you Need to Know

Compensation and Benefits

Dollar General's compensation and benefits package is designed to attract and retain employees by offering competitive and comprehensive options that cater to various needs. Employees at Dollar General can take advantage of a range of benefits, including health insurance, which covers medical, dental, and vision care, ensuring that employees have access to essential healthcare services.

To support employees in planning for their future, Dollar General offers a 401(k) savings and retirement plan. This benefit is a cornerstone of the company's financial health benefits, providing employees with an opportunity to save for retirement with the added advantage of company matching contributions, which further enhances the value of this benefit.

Paid time off (PTO) is another vital benefit, allowing employees the flexibility and freedom to take time away from work for rest, relaxation, or personal matters. Dollar General's PTO policy includes vacation days, personal days, and holidays, recognizing the importance of work-life balance for overall employee well-being.

Dollar General provides specialty discounts, an annual bonus opportunity based on company performance, and access to programs like LifeLock Identity Theft Protection and MetLaw Legal plan, which offer additional layers of security and support for employees.


Family and parenting benefits are also a part of Dollar General's commitment to its employees, with parental leave policies that support new parents. These benefits underscore the company's understanding of the evolving needs of today's workforce and the importance of helping employees through significant life events.

Related: Walmart Human Resources: What You Need to Know

Diversity and Inclusion

Dollar General is committed to building a diverse workforce that reflects the communities it serves. Programs and policies are in place to promote equality and prevent discrimination, ensuring a diverse and inclusive culture.

The retailer's commitment to diversity extends to its hiring practices and the composition of its workforce. Dollar General takes pride in being an employer of choice for a diverse team, with the belief that differences make the team stronger. This is reflected in their efforts to include a wide range of voices and perspectives across all areas of the company.

The company has also been recognized for its efforts to champion diversity and inclusion in the workplace. Dollar General's Diversity and Inclusion rating, based on employee feedback, is a testament to the company's ongoing work to create an environment where all employees feel valued and respected.

Dollar General has leadership roles specifically dedicated to advancing diversity and inclusion within the company and its supply chain operations. These roles are integral to developing and executing strategies that weave diversity and inclusion into the fabric of Dollar General's corporate identity.

Related: Nike Human Resources: What You Need To Know

Technology and Innovation in HR

Dollar General's human resources team is at the forefront of leveraging technology to enhance training programs and streamline HR processes, which is critical for driving the company's growth. By adopting innovative HR technologies, Dollar General ensures that its workforce is well-equipped to meet the demands of a dynamic retail environment.

One of the significant technological advancements in Dollar General's HR operations is the implementation of ServiceNow's HR Service Delivery solution. This platform has replaced the legacy HR systems, offering a more efficient and user-friendly experience for employees. The transition to ServiceNow has enabled Dollar General to streamline various HR processes, from onboarding to employee inquiries and case management, thereby improving overall service delivery.

The use of technology in HR at Dollar General is not limited to training and service delivery. The company also utilizes advanced data analytics to make informed decisions about workforce management. By analyzing employee data, Dollar General can identify trends, predict future staffing needs, and develop targeted strategies to retain top talent. This data-driven approach ensures that HR practices are aligned with the company's broader business objectives.

Related: Costco Human Resources: What You Need To Know

Frequently Asked Questions

Who is the chief human resources officer of the Dollar General?

As of the latest available information, Kathy Reardon holds the position of Executive Vice President and Chief People Officer at Dollar General. She has been with the company since September 2009, initially serving as Director of Human Resources and later being promoted to Vice President of Talent Management in October 2012. She has played a significant role in leading the HR functions and contributing to the company's growth and development.


Dollar General's HR department plays a critical role in supporting the company's mission of "Serving Others" by fostering an environment where employees are valued and empowered. The future of HR at Dollar General is aimed at continuous improvement and innovation, aligning workforce strategies with business growth and sustainability.

Memory Nguwi
Super User
This article was written by Memory a Super User at Industrial Psychology Consultants (Pvt) Ltd

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