Gabriela A. Casteen
Warehouse Manager, Less than truckload carriers
Memphis, TN · (901) 555 0125 · name@example.com · linkedin.com/in/gabrielaacasteen
Key Qualifications
EXPERIENCE
Twelve years in carrier terminal and cross dock warehouse operations
INDUSTRIES
Less than truckload carriers, freight consolidation, retail distribution
SPECIALTIES
Cross dock flow, labor planning, outbound trailer scheduling, dock safety
SYSTEMS
Manhattan Associates warehouse management, Zebra handheld scanners, Kronos labor tracking, Microsoft Excel
CREDENTIALS
Certified in Logistics, Transportation and Distribution, Association for Supply Chain Management
EDUCATION
Bachelor of Science in logistics management, University of Memphis
Executive Summary
Warehouse manager at a freight terminal in Memphis running a cross dock operation with sixty five associates across three shifts. Twelve years in carrier terminals, measured on cases shipped per labor hour, dock to stock time and outbound trailer departures that hold the linehaul schedule. Grew up on the dock and still walks it every morning.
Signature Achievements
- Raised cases shipped per labor hour from ninety four to one hundred twenty six across two years without adding headcount.
- Cut dock to stock time on inbound freight from six hours to ninety minutes by resequencing unload doors.
- Held on time outbound trailer departure at ninety nine point one percent across eighteen months of linehaul schedules.
- Reduced the recordable injury rate from four point eight to one point two by rebuilding forklift traffic patterns and dock plate procedures.
- Saved four hundred thousand dollars a year in overtime by moving to a three shift labor plan built on volume forecasts.
- Lowered freight damage claims by thirty eight percent through a load quality review at every outbound door.
Professional Experience
Warehouse Manager
Delta Junction Freight Terminal, Memphis, TN 2020 to present
Cross dock terminal handling twenty two hundred shipments a night with sixty five associates and forty eight dock doors
- Run three shifts of dock, forklift and clerical staff against nightly linehaul cutoff times.
- Plan labor to forecast volume and report cases shipped per labor hour to the district daily.
- Own dock safety including forklift certification, dock plate rules and Occupational Safety and Health Administration recordkeeping.
- Coordinate with linehaul dispatch and city drivers on trailer availability and load balance.
- Manage the warehouse management system configuration for door assignment and load planning.
Operations Supervisor
Bluff City Distribution Services, Southaven, MS 2016 to 2020
Outbound shift supervision at a regional consolidation warehouse serving retail customers
- Supervised twenty two associates on picking, staging and trailer loading.
- Tracked pick accuracy and shipment errors and coached to a ninety nine point six percent standard.
- Ran cycle counts and reconciled inventory variances weekly.
Licensure and Certification
Certified in Logistics, Transportation and Distribution, Association for Supply Chain Management
Occupational Safety and Health Administration thirty hour general industry certificate
Forklift trainer certification
Education
Bachelor of Science in logistics management, University of Memphis
Associate degree in business, Southwest Tennessee Community College
Core Skills
Cross dock operations · Labor planning · Cases shipped per labor hour · Dock to stock improvement · Trailer load planning · Warehouse management systems · Dock safety programs · Shift supervision · Freight claims reduction · Cycle counting