Malik L. Muncy
Residential Service Technician
Tucson, AZ · (520) 555 0127 · name@example.com · linkedin.com/in/maliklmuncy
Key Qualifications
EXPERIENCE
Nine years of residential service, six of them running a solo route
INDUSTRIES
Single family residential, small multifamily, property management portfolios
SPECIALTIES
Diagnostics, refrigerant charging, heat pump service, indoor air quality accessories
SYSTEMS
ServiceTitan, measureQuick, Fieldpiece and Testo instruments, Trane and Carrier diagnostic tools
CREDENTIALS
North American Technician Excellence certification, Environmental Protection Agency section 608 universal certification
EDUCATION
Certificate in air conditioning and refrigeration, Pima Community College
Executive Summary
Residential heating and cooling service technician with nine years in the Sonoran desert market, where systems run hard for eight months of the year. Holds North American Technician Excellence certification in air conditioning and heat pumps and a universal refrigerant certification. Runs about eleven hundred calls a year on a solo route.
Signature Achievements
- Held a first visit repair rate of eighty seven percent across roughly eleven hundred calls a year.
- Recovered a summer maintenance agreement base from four hundred and ten to seven hundred and sixty customers in two seasons.
- Cut refrigerant purchases on the route by about thirty percent by finding and repairing leaks instead of topping systems up.
- Averaged four point nine out of five across six hundred and twelve customer reviews.
- Diagnosed a cracked heat exchanger on a furnace that three previous technicians had passed, and shut the unit down before the heating season.
Professional Experience
Residential Service Technician
Saguaro Comfort Systems, Tucson, AZ 2020 to present
Solo service route covering Tucson and Oro Valley for a company of thirty two employees.
- Diagnoses cooling and heating failures using superheat, subcooling and static pressure readings rather than parts swapping.
- Repairs compressors, control boards, blower motors and refrigerant leaks on split systems and package units.
- Performs maintenance visits on agreement customers and reports findings with photographs.
- Presents repair and replacement options at the customer table and writes the estimate on the spot.
Service Technician
Rincon Valley Air and Heat, Vail, AZ 2017 to 2020
Residential and light commercial service for a family owned contractor.
- Serviced rooftop package units on small retail buildings alongside a residential call list.
- Recovered, evacuated and charged systems to manufacturer specifications on change outs.
- Covered the on call rotation through three summer seasons.
Installation Helper and Apprentice Technician
Catalina Foothills Mechanical, Tucson, AZ 2015 to 2017
Entry level installation and service assistance while completing trade school.
- Assisted on roughly two hundred system change outs and duct repairs.
Licensure and Certification
Environmental Protection Agency section 608 universal refrigerant certification
North American Technician Excellence certification in air conditioning and heat pumps
Occupational Safety and Health Administration ten hour construction card
American Heart Association cardiopulmonary resuscitation and first aid card
Education
Certificate in air conditioning and refrigeration technology, Pima Community College, Tucson, Arizona, 2016
High school diploma, Sahuaro High School, Tucson, Arizona
Core Skills
Refrigeration diagnostics · Heat pump service · Charging by superheat and subcooling · Leak detection · Electrical troubleshooting · Maintenance agreements · ServiceTitan · Customer estimating · Route management