Natalie J. Leggett
Stadium Operations Manager, Minor league baseball
Greenville, SC · (864) 555 0118 · name@example.com · linkedin.com/in/nataliejleggett
Key Qualifications
EXPERIENCE
Ten years in venue operations with six managing event day teams
INDUSTRIES
Minor league baseball, arenas, concerts and community events
SPECIALTIES
Ingress and egress planning, crowd management, contract administration, field maintenance
SYSTEMS
24/7 Software, Ticketmaster Archtics, Asset Essentials by Brightly, Microsoft Excel
CREDENTIALS
Certified Venue Professional, Certified Sport Security Professional
EDUCATION
Bachelor of Science in sport management, Clemson University
Results at a Glance
190
Thousand dollars
70
Home dates
240
Event staff
61
Thousand dollars
Executive Summary
Stadium operations manager at a 7,000 seat ballpark, ten years in venue operations. Runs event day staffing, crowd management, field and facility maintenance and the concessions and cleaning contracts. Certified in venue management and sport security, and calm on the day a sellout, a concert load in and a storm cell arrive together.
Signature Achievements
- Cut average time through the gates from 26 minutes to 9 by adding two lanes and moving to walk through screening.
- Rebid the cleaning contract and saved 190 thousand dollars a year while shortening turnaround between events.
- Held guest injury reports to four across 70 home dates in a year when attendance rose 11 percent.
- Trained 240 event staff to the trained crowd manager standard before the season opener.
- Delivered a stadium lighting conversion that lowered energy spending 61 thousand dollars a year.
- Ran the egress plan for a sold out concert of 9,000 people and cleared the site in 31 minutes.
Professional Experience
Stadium Operations Manager
Piedmont Foothills Baseball Club, Greenville, SC 2020 to present
A 7,000 seat ballpark hosting 70 home dates plus 25 concerts, festivals and community events each year
- Builds the event day staffing plan for 240 ushers, gate staff, guest services and security positions.
- Owns ingress and egress planning with the police department and writes the traffic and parking plan.
- Administers the concessions, cleaning and security contracts and reviews monthly performance against the standard.
- Directs the grounds crew on field maintenance, tarp procedures and rain delay decisions with the umpire crew.
- Manages a 1.4 million dollar operating budget and approves capital requests for the ballpark.
Operations Supervisor
Palmetto Coliseum Authority, Columbia, SC 2017 to 2020
A publicly owned 12,000 seat arena with concerts, family shows and college basketball
- Supervised conversions between ice, court and concert configurations on turnarounds as short as nine hours.
- Ran the command post during events and logged incidents in 24/7 Software.
- Coordinated emergency medical services and fire marshal walkthroughs before doors opened.
Event Services Coordinator
Catawba River Events Group, Rock Hill, SC 2015 to 2017
Contract staffing across amateur tournaments and outdoor festivals
- Scheduled part time crews across as many as four sites in one weekend.
- Handled credential issue, radio distribution and post event equipment returns.
Licensure and Certification
Certified Venue Professional, International Association of Venue Managers
Certified Sport Security Professional, National Center for Spectator Sports Safety and Security
Trained Crowd Manager
Education
Bachelor of Science in sport management, Clemson University, 2015
Core Skills
Event day staffing · Ingress and egress · Crowd management · Contract administration · Field maintenance · Budget ownership · Incident command · 24/7 Software · Vendor performance · Severe weather protocol