Olivia M. Hartwell
Resident Assistant, First Year Residence Hall
Bloomington, IN · (812) 555 0141 · name@example.com · linkedin.com/in/oliviamhartwell
Key Qualifications
EXPERIENCE
Two academic years as a resident assistant on first year floors
SETTINGS
720 bed first year residence hall at a public university of 34,000 students
SPECIALTIES
First year transition, floor programming, roommate mediation, on call duty response
SYSTEMS
StarRez housing, Maxient conduct reporting, Roompact, Canvas, GroupMe, Microsoft Teams
CREDENTIALS
Mental Health First Aid, cardiopulmonary resuscitation and first aid
EDUCATION
Bachelor of Arts in Psychology in progress, Wabash Valley State University
Executive Summary
Resident assistant in the second year of the role on a first year floor of 46 residents in a 720 bed residence hall at a state university. Runs about twelve floor programs a semester, holds one on one conversations with every resident each month, and carries the building's on call duty phone about six nights a month. Junior studying psychology with a floor retention rate that led the building last year.
Signature Achievements
- Kept 44 of 46 first year residents enrolled and returning to campus housing for their second year, the highest floor retention in the building in 2025.
- Planned and ran 24 floor programs across the year with an average attendance of 28 of 46 residents.
- Completed monthly one on one conversations with all 46 residents in eight of nine months and logged them in Roompact.
- Responded to about 40 duty calls in a year, including three medical transports and eight alcohol incidents, with reports filed in Maxient the same night.
- Mediated eleven roommate conflicts with written agreements and only one room change for the year.
- Selected as a lead on the fall training team to teach incident documentation to 60 new resident assistants.
Professional Experience
Resident Assistant
Wabash Valley State University, Residential Life, Bloomington, IN August 2024 to present
720 bed first year residence hall with 16 resident assistants; floor of 46 residents, on call about six nights a month
- Build community on a 46 resident first year floor through weekly floor meetings, monthly one on ones and about twelve programs a semester.
- Carry the building duty phone about six nights a month, walk rounds at 8 and 11 at night and respond to lockouts, medical calls and policy violations.
- Document incidents in Maxient and notify the hall director and campus police under the residential life protocol.
- Mediate roommate conflicts with a written agreement and follow up two weeks later.
- Complete room condition reports, health and safety inspections and closing checkouts in StarRez.
Orientation Leader
Wabash Valley State University, New Student Programs, Bloomington, IN May 2024 to August 2024
Summer orientation program welcoming about 7,500 new students over 22 sessions
- Led small groups of about 25 new students and families through two day orientation sessions.
- Presented campus resources, residence hall expectations and academic advising steps to about 500 students over the summer.
- Answered parent and student questions at the housing and dining information table.
Certifications and Training
Mental Health First Aid, National Council for Mental Wellbeing, certified 2024
Cardiopulmonary resuscitation and first aid, American Red Cross, current through 2026
Question, Persuade, Refer suicide prevention gatekeeper training, completed 2024
Education
Bachelor of Arts in Psychology, Wabash Valley State University, Bloomington, expected 2027
Core Skills
Floor community building · First year transition support · Roommate mediation · On call duty response · Incident documentation · Program planning · One on one conversations · Health and safety inspections · Referral to campus resources · Peer training