Sierra M. Blankenship
Dental Receptionist, General Family Practice
Kansas City, MO · (816) 555 0124 · name@example.com · linkedin.com/in/sierramblankenship
Key Qualifications
EXPERIENCE
Two years of dental reception after two years of retail customer service
SETTINGS
Two dentist, three hygienist family practice seeing about 45 patients a day
SPECIALTIES
Check in and check out, benefit verification, copayment collection, hygiene reappointment
SYSTEMS
Dentrix, Dentrix eClaims, Weave phones and texting, insurance carrier portals
CREDENTIALS
Health privacy and bloodborne pathogens training, Basic Life Support
EDUCATION
Dental office administration certificate, Blue River Career Center
Executive Summary
Dental receptionist with two years at the front desk of a two dentist, three hygienist family practice that sees about 45 patients a day. Checks in and checks out every patient, verifies dental benefits the day before, collects at the desk and books the next hygiene visit before the patient reaches the door. Came from a retail service desk and brought the habit of never leaving a customer waiting without a word.
Signature Achievements
- Reappoints 92 percent of hygiene patients at checkout, up from 74 percent before she joined, tracked on the Dentrix unscheduled report.
- Verifies benefits for every patient on the next day's schedule, cutting claim denials for eligibility from about 15 a month to two.
- Raised same day collection of copayments and estimated portions from 68 percent to 94 percent of visits.
- Filled about 25 openings a month from the Weave short call list, keeping the schedule above 95 percent full.
- Answered about 80 calls a day with average hold time under 45 seconds on the Weave phone report.
Professional Experience
Dental Receptionist
Brush Creek Family Dentistry, Kansas City, MO September 2024 to present
Two dentist, three hygienist practice seeing about 45 patients a day; sole front desk position
- Check in and check out about 45 patients a day, confirming demographics, insurance and medical history updates in Dentrix.
- Verify dental benefits, deductibles and frequency limits on carrier portals the day before each visit.
- Collect copayments and estimated patient portions at checkout and post payments to the ledger.
- Schedule hygiene recalls and restorative visits, keeping each dentist's column full with the short call list.
- Submit claims through Dentrix eClaims daily and attach radiographs and narratives when a carrier asks.
Customer Service Associate
Westport Home and Hardware, Kansas City, MO June 2022 to September 2024
Service desk of a regional hardware chain store handling about 200 customers a day
- Ran the returns and special order desk and balanced a cash drawer each shift.
- Answered the store phone and routed calls to departments.
- Trained four seasonal associates on the point of sale system.
Certifications and Training
Health Insurance Portability and Accountability Act privacy training, completed 2024, renewed 2026
Occupational Safety and Health Administration bloodborne pathogens training, renewed 2026
Basic Life Support, American Heart Association, current through 2027
Education
Dental office administration certificate, Blue River Career Center, Independence, 2024
High school diploma, Raytown Ridge High School, Raytown, 2022
Core Skills
Patient check in · Dental benefit verification · Copayment collection · Hygiene reappointment · Short call list · Dentrix scheduling · Claim submission · Weave phone system · Ledger posting · New patient paperwork