Yesenia M. Portillo
Housekeeper, Hotel Room Attendant
Orlando, FL · (407) 555 0133 · name@example.com · linkedin.com/in/yeseniamportillo
Key Qualifications
EXPERIENCE
Two years of hotel housekeeping at a 620 room convention hotel
SETTINGS
Full service convention hotel with about 90 percent occupancy and 80 room attendants
SPECIALTIES
Checkout and stayover cleaning, brand standards, deep cleaning rotation, lost and found
SYSTEMS
Opera property management, HotSOS housekeeping app, Kronos timekeeping, room status handhelds
LICENSURE
Certified Guest Room Attendant, bloodborne pathogens training
EDUCATION
High school diploma, Kissimmee Lakes High School
Executive Summary
Room attendant two years into housekeeping at a 620 room convention hotel that runs about 90 percent occupancy, cleaning 15 to 16 rooms a shift to brand standard. Holds the Certified Guest Room Attendant credential and an inspection pass rate of 98 percent on the supervisor's daily room checks. Known on the floor for finishing checkouts first so the front desk has rooms by early afternoon.
Signature Achievements
- Cleans 15 to 16 rooms a shift, about 3,600 rooms a year, with a 98 percent pass rate on supervisor inspections.
- Scored 96 percent or higher on every brand quality assurance inspection room assigned in two years.
- Returns checkout rooms to the front desk by 1 in the afternoon on 90 percent of shifts, tracked in the housekeeping app.
- Logged 140 lost and found items over two years with every item tagged and entered the same day.
- Earned the Certified Guest Room Attendant credential in 2025 and was named room attendant of the quarter twice.
Professional Experience
Room Attendant
Lake Nona Grand Convention Hotel, Orlando, FL July 2024 to present
620 room convention hotel with about 90 percent occupancy; 15 to 16 room credit assignment on day shift
- Clean 15 to 16 checkout and stayover rooms a shift to the brand's 60 point room standard.
- Update room status on the handheld as each room is entered, cleaned and released to the front desk.
- Strip and remake beds, sanitize bathrooms, vacuum and dust and restock amenities and linens from the cart.
- Report maintenance issues through the housekeeping app with a photo and follow up on unrepaired items.
- Complete the deep cleaning task assigned each day, such as mattress rotation or curtain vacuuming, on the rotation calendar.
Housekeeping Houseperson
Lake Nona Grand Convention Hotel, Orlando, FL January 2024 to July 2024
Support role stocking carts and linen closets for two floors
- Stocked linen closets and carts for 30 room attendants across two floors each morning.
- Removed soiled linen and trash from the floors and ran the linen chute.
- Delivered guest requests such as extra pillows and cribs within 15 minutes.
Certifications and Training
Certified Guest Room Attendant, American Hotel and Lodging Educational Institute, certified 2025
Bloodborne pathogens and chemical safety training, completed 2024 and renewed each year
Background check clearance, current
Education
High school diploma, Kissimmee Lakes High School, Kissimmee, 2023
Core Skills
Checkout room cleaning · Brand standard inspection · Room status updates · Bathroom sanitation · Bed making · Cart stocking · Deep cleaning rotation · Lost and found logging · Maintenance reporting · Guest request response