Dominique S. Brantley
Thrift Store Manager, Affordable housing nonprofits
Grand Rapids, MI · (267) 555 0157 · name@example.com · linkedin.com/in/dominiquesbrantley
Key Qualifications
EXPERIENCE
Fifteen years in retail management with nine of them running nonprofit resale operations
INDUSTRIES
Affordable housing nonprofits, building materials resale, home furnishings retail
SPECIALTIES
Donation intake and processing, pricing strategy, sales per square foot, volunteer management, truck and pickup logistics
SYSTEMS
Lightspeed Retail point of sale, Salesforce Nonprofit Cloud donor records, Volgistics volunteer scheduling, Shopify for online listings
CREDENTIALS
Certified Volunteer Administrator and Occupational Safety and Health Administration ten hour general industry training
EDUCATION
Bachelor of Science in business administration
Executive Summary
Thrift store manager running a building materials and home goods resale store for a housing nonprofit. Grew the store past one and a half million dollars in annual revenue, manages fourteen staff and about sixty volunteers, and runs the donation pickup program that supplies the sales floor.
Signature Achievements
- Grew store revenue from nine hundred and forty thousand dollars to one and a half million dollars over four years, which funds nine homes a year for the affiliate.
- Raised sales per square foot from ninety one dollars to one hundred and fifty two dollars by cutting low value categories and reflowing the floor plan.
- Built the donation pickup program from two routes a week to daily routes, lifting donated furniture and appliance volume by sixty percent.
- Recruited and retained sixty active volunteers contributing about seven hundred hours a month, which is the equivalent of four full time positions.
- Opened an online sales channel for high value tools and fixtures that now brings in about eleven thousand dollars a month.
- Cut landfill disposal cost by thirty eight thousand dollars a year through metal recycling and a textile salvage partnership.
Professional Experience
Thrift Store Manager
Grand River Housing Alliance ReStore, Grand Rapids, MI 2018 to present
Twenty eight thousand square foot resale store for a housing nonprofit, with fourteen paid staff, sixty volunteers and two donation trucks.
- Owns the store profit and loss statement, sets the annual revenue and expense budget and reports monthly to the executive director and board.
- Directs donation intake, testing, pricing and floor placement for building materials, furniture, appliances and household goods.
- Hires, schedules and coaches fourteen employees and manages the volunteer program alongside the volunteer coordinator.
- Runs donor relations with contractors, builders and retailers who give surplus inventory, and acknowledges gifts for tax purposes.
- Maintains store safety practice including forklift and pallet jack rules, appliance testing and hazardous material screening.
Assistant Store Manager
Lakeshore Home Outfitters, Holland, MI 2011 to 2018
Furniture and home goods retail store with annual sales near four million dollars and a staff of twenty two.
- Managed the sales floor, delivery scheduling and customer service resolution for a high ticket furniture business.
- Supervised nine associates and handled hiring, scheduling and performance conversations.
- Controlled inventory accuracy, markdown cadence and physical count reconciliation.
Licensure and Certification
Certified Volunteer Administrator, 2021
Occupational Safety and Health Administration ten hour general industry card
Forklift operator certification
Education
Bachelor of Science in Business Administration, Grand Valley State University, 2010
Nonprofit retail operations institute, three day program, 2019
Core Skills
Store profit and loss ownership · Donation intake systems · Pricing strategy · Sales per square foot · Volunteer recruitment · Staff supervision · Donor stewardship · Truck route logistics · Recycling and salvage · Merchandising and floor flow · Safety compliance