Top Tips to Ensure the Best Results from Workplace Mediation

Top Tips to Ensure the Best Results from Workplace Mediation

Mediation in the workplace can be highly beneficial in resolving disputes between employees. By bringing in a neutral third party to facilitate communication and help parties find common ground, mediation can help prevent costly and time-consuming litigation. Mediation can also help improve morale by restoring trust and repairing relationships.


While mediation is not suitable for every situation, it can be an extremely effective way to resolve disputes in the workplace.

What is employee mediation?

Employee mediation is a process through which employees can resolve workplace disputes. Mediation is a voluntary process, and it is confidential. The mediator does not take sides or make decisions; instead, they help the parties communicate more effectively and reach an agreement.



Mediation can be an effective way to resolve workplace disputes. It can help to improve communication and relationships between employees, and it can prevent conflicts from escalating.


Tips for workplace mediation success

The success of your work depends on how your work is designed; from an organizational perspective, here are some top tips:


Understand the mediation process from the workplace mediation in the workplace is a process where two parties attempt to resolve a dispute with the help of a neutral third party. The mediator's role is to facilitate communication and help the parties find an acceptable resolution for both sides. Workplace mediation can resolve various disputes, including conflicts between employees, between managers and employees, or between different departments within an organization.


Ensure the parties are genuinely committed

Ensure the parties are genuinely committed to resolving the dispute. The workplace mediation process can be long and difficult, and it will not be successful if the parties are not committed to finding a resolution.


Both parties must be willing to compromise. In many cases, the dispute will not be resolved unless both parties are willing to give up something.


Status of outcomes

According to a Society for Human Resource Management study, the average success rate of workplace mediation is approximately 70%. On average, seven out of every ten cases through workplace mediation are resolved successfully. The study also found that the success rates varied depending on the type of issue being mediated. For example, the success rate was highest for cases involving interpersonal conflict (80%), followed by cases involving performance issues (76%), and then cases involving policy or procedural disputes (74%). So overall, workplace mediation is quite successful in resolving most disputes that come up.



When it comes to workplace mediation, you can do a few key things to set yourself up for success.


First, it's essential to understand what workplace mediation is and what it isn't. Workplace mediation is a voluntary, confidential process in which an impartial third party helps employees resolve workplace conflict. It is not counseling, therapy, or arbitration.


Next, you need to select the right mediator for your needs. Not all mediators are created equal, and it's essential to find one who is a good fit for your specific situation. When looking for a mediator, ask about their experience, training, and style. The process can take several days.


Give the mediator a neutral briefing

You will want to provide the mediator with a brief, neutral description of the conflict and the parties involved. The mediator will use this information to help them understand the situation and prepare for the mediation.


Be patient 

The mediation process can take a long time, and it is essential to be patient and allow the process to unfold. Sometimes, it may seem like the process is not moving forward, but it is necessary to trust the process and let it take its course. Mediation is an effective way to resolve disputes, but it can take time. It is essential to be patient and trust the process.


Be open to feedback from the parties

The mediation process is designed to help the parties involved understand each other's perspectives and find common ground. It is essential to be open to feedback from the other party and understand their perspective.



Overall, workplace mediation is successful in resolving most disputes. Suppose you want to increase the chances of a successful outcome, in that case, it is essential to ensure that the parties are genuinely committed to resolving the dispute and to be patient and open to feedback from the other party. With these tips, you can maximize the chances of successfully resolving your workplace conflict.

Curtis Dean
This article was written by Curtis a Guest at Industrial Psychology Consultants (Pvt) Ltd

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