Student Loans Nelnet: Everything you Need to Know

Student Loans Nelnet: Everything you Need to Know

What is Nelnet, and how does it work?

Nelnet is a leading education finance and technology company based in the United States. Founded in 1978, Nelnet provides a wide range of products and services to help students and families navigate the complexities of financing their education.

Nelnet is one of several companies that collect and track payments for federal student loans. Loan servicers, such as Nelnet, are organizations the Federal Student Aid assigns to conduct billing and other services on your federal student loan at no cost.

Student Loan Nelnet refers to the student loan servicing division of Nelnet, a prominent education finance and technology company. Nelnet is one of the largest servicers of federal student loans in the United States and works with borrowers to manage and repay their student loan debt. As a student loan servicer, Nelnet is an intermediary between borrowers and the federal government or private lenders. They handle various aspects of the loan repayment process, including collecting payments, managing accounts, and providing customer service to borrowers.

When borrowers have federal student loans serviced by Nelnet, they can access various services and resources. These include online account management tools, assistance with repayment plan selection, guidance on loan forgiveness programs, and access to information about deferment or forbearance options. Nelnet also offers support for borrowers facing financial difficulties. They provide income-driven repayment plans, which adjust monthly payments based on a borrower's income and family size. Additionally, they offer resources to help borrowers understand their rights and responsibilities and strategies for managing their student loan debt effectively.

Student Loan Nelnet will work with you on repayment choices such as income-driven repayment plans, debt consolidation, and other activities about your federal student loans. Students Loan Nelnet Servicing is Nelnet's student loan division under Nelnet's diversified solutions. Nelnet actually has four distinct business areas that provide businesses and people with additional services, such as payment processing and asset management. It also offers private student loans as well as refinancing.

The process of having Nelnet as your loan service provider starts with you applying for a federal student loan. In this case, a loan service provider, Nelnet, is assigned to you when your first loan disbursement is made.

If you are a student looking to apply for a federal student loan, this article covers everything on Nelnet as your loan service provider. Nelnet is responsible for monthly billing for your student loans and processing and applying your payments to the loan. Through Nelnet, as your loan service provider, you can change repayment plans, apply for deferment or forbearance, or work toward student loan forgiveness.

After successfully applying for a federal student loan and receiving approval, the first disbursement of funds is made. When your first loan is disbursed, you are allocated a loan service provider, which could be Nelnet. Borrowers with federal student loans do not have a say in who maintains their accounts. The United States Department of Education allocates new loans to one of the 10 loan service providers it contracts after disbursing the loan to you.

Once Nelnet has been designated as your loan servicer, setting up an online account is crucial. It is important to remain alert for any messages from Nelnet and respond promptly. Failing to regularly check for and reply to alerts from your loan servicer can result in falling behind on payments, which can have detrimental effects on your credit score and potentially lead to student loan delinquency or default.

To handle your Nelnet student loans online, go to Create your online account by following the steps. Once logged in, you may examine your account information and make student loan payments.

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Loan Management Alternatives


Nelnet Student Loans

Nelnet provides loan account holders with various management choices that are fairly convenient. Borrowers can manage their accounts on the go with the smartphone application. The application has useful functions that are exclusive to it, such as the ability to send and receive messages from Nelnet customer support. This means that when borrowers want to access their accounts, they can do so through the methods listed above.

Borrowers can also access their Nelnet accounts over the Internet. They can see their balances, request deferments, and review their payment history. Users can also set up auto debit and make monthly payments from their checking or savings account using their student loans Nelnet online account. Borrowers can keep on track with their loan payments and avoid late penalties this way.

Furthermore, Nelnet sends borrowers reminders when their payments are due. Student loans Nelnet also include benefits such as automatic payment plans, which allow loan account holders to keep track of their payments.

Related: Student Loans MOHELA: What you Need to Know

How to Manage a Repayment Plan

In this section, I'll go over how to manage your student loans Nelnet account from the moment you set it up. After being told that your loan service provider is Nelnet, the first step in managing your account is creating one. To create an account, you visit the Nelnet website.

Visit the Nelnet website occasionally to access your Student Loans Nelnet account. The webpage has a login icon where you can input your username and password. Features like analyzing your loan balance, interest rates, payments, and due date are available. You can also select your best payment plan by logging into your Student Loans Nelnet account.

Payments are accepted by mail, phone, or online. To make a payment over the phone, contact Nelnet customer care. You can send a check to Nelnet to pay via mail. The Student Loans Nelnet online account also comes with a reminder feature that you can set up to ensure you do not miss your repayment date. Another feature that can assist you in making sure that your payments are on track is Nelnet's automatic payment plan. To use this feature, you can sign up for it when you create your account.

Related: Federal Employee Loans a Guide

Repayment Plans Offered by Nelnet

Nelnet offers a variety of repayment options, including income-based and graduated payback. The repayment plans offered by Nelnet are listed below.

Standard Repayment

The regular repayment plan is the most often utilized. The typical repayment plan includes a fixed monthly payment depending on your loan balance, interest rate, and repayment term. In addition, the Standard Plan is eligible for Public Service Loan Forgiveness. The normal repayment term is ten years, except for the old Federal Family Loans. Federal Family Loans had a 12-year repayment period but were phased out in 2010 and replaced with direct loans. On the other hand, people with federal family loans may still be paying them.

Graduated Repayment

Graduated repayment programs begin with lower monthly instalments that gradually increase. It is a fantastic alternative for people who expect to earn more as their professions progress. The payments rise every two years. The negative is that you pay more interest than you would under the normal plan.

Extended Repayment

The extended repayment plan lowers the monthly payments while deferring the payment. If you have a direct loan exceeding $30,000, an extended repayment program may be a suitable payment plan for you. However, it's important to note that extended repayment programs typically come with higher interest rates compared to ordinary repayment plans.

Repayment Based on Income

An Income-Driven Repayment (IDR) Plan may be beneficial if you require a more affordable monthly payment amount that is matched to your income. Borrowers need to submit their income and family size annually to maintain eligibility.

What happens when you fail to pay back your Nelnet student loans?

There may be instances when you cannot pay your loan bill during your repayment. Contact your loan servicer to inform them of the change as soon as you can. You can ask for a deferral or forbearance, which are brief delays of your payments, during difficult financial circumstances. You can temporarily delay student loan payments with deferral and forbearance, but the two have some significant differences. 

Deferment is a temporary postponement of your loan payments. During a deferment, you are not required to make payments, and the government will cover the interest on your subsidized loans. Forbearance is a period when you don't have to make payments but interest accrues on all loans.

You can apply for deferment or forbearance with Nelnet online or by phone. Here are the steps on how to apply for deferment, forbearance, or forgiveness with Nelnet student loans:

  • Log in to your Nelnet account. You can do this on Nelnet's website or mobile app.
  • Click on the "Repayment Options & Resources" tab.
  • Click on the "Deferment or Forbearance" link.
  • Select the type of deferment or forbearance you are requesting.
  • Complete the application form. You must provide information about your financial hardship or other reason for requesting deferment or forbearance.
  • Submit the application form.

Nelnet will review your application and notify you of their decision. Nelnet will place your loans in deferment or forbearance if your application is approved.

You'll need to provide documentation of your hardship, such as unemployment benefits, medical bills, or military orders. Deferment and forbearance are usually granted for up to 12 months. Use deferment or forbearance as a last resort, as they can increase the cost of your loans and delay your progress toward forgiveness. If you are eligible, you should also think about moving to an income-driven repayment plan, which can cut your payments and keep you on the path to loan forgiveness.

Forgiveness is a cancellation of your loan debt. There are several different forgiveness programs. If you work in the public sector or for a non-profit organization, you can be qualified for a Public Service Loan Forgiveness (PSLF). This program forgives the remaining balance of your loans after 10 years of qualifying payments and employment. You can apply for PSLF with Nelnet by submitting an Employment Certification Form annually and a PSLF Application at the end of the 10 years. You might also be eligible for additional types of forgiveness, such as Borrower Defense to Repayment, Perkins Loan Cancellation, and Teacher Loan Forgiveness. More details regarding these programs are available on the Federal Student Aid website or by contacting Nelnet.

Related: Job Description of Loan Processor

Student Loans Nelnet Pros and Cons

Student loans Nelnet pros

Wide range of repayment options: Numerous repayment options are available from Nelnet, including standard repayment, graduated repayment, income-driven repayment, and extended repayment. This makes it possible for borrowers to select a repayment plan that suits their unique requirements and financial circumstances.

Convenient online tools: Nelnet offers a variety of convenient online tools, such as a loan calculator, a payment history tracker, and a forgiveness estimator. These tools can assist borrowers in keeping track of their repayment schedule and managing their student loans.

Customer service: Nelnet has a good reputation for customer service. They offer 24/7 customer support, and their representatives are knowledgeable and helpful.

Student loans Nelnet Cons

High-interest rates: Nelnet loan interest rates are often higher than federal student loan interest rates. This is because Nelnet is a privately held business not governed by the same laws as the federal government.

Fees: Nelnet charges a variety of fees, including late payment fees, origination fees, and transfer fees. Being aware of these costs when you take out a student loan is critical since they can pile up over time.

Customer service: Some borrowers have complained about Nelnet's customer service. 1,013 customer complaints about Nelnet were reported in 2017 by the Consumer Financial Protection Bureau. Customers complained that it is challenging to contact a representative and that the agents are occasionally unhelpful.

There have been reported complaints of mistakes or mishandling of accounts on Nelnet.

Student loans Nelnet FAQs

Q: Is Nelnet a student loan?

A: Nelnet is not a loan but a federal student loan servicer working on behalf of the U.S. Department of Education, the government agency that lends you student loans. The Department of Education grants borrowers loans, and a loan servicer provides customer service for those loans.

Q: How do I contact Nelnet Loans?

A: You can contact Nelnet by phone, email, mail, or online chat using the following contact details:

Phone: 1-888-486-4722 (Monday-Friday 8 a.m. to 10 p.m. E.T.)


Mail: P.O. Box 82561, Lincoln, NE 68501-2561

Online chat: Log in to your account at and click on "Chat with Us"

Q: Will student loans from Nelnet be forgiven?

A: Nelnet does not run its program for forgiving student debt. The U.S. Department of Education offers holders of federal student loans several loan forgiveness options, and Nelnet helps manage them. These programs include:

Income-Driven Repayment Plan Forgiveness

The Public Service Loan Forgiveness (PSLF) Program

The IDR Waiver

The Teacher Loan Forgiveness

Borrower Defense to Repayment

The Biden administration's plan

Q: What is the Nelnet payment plan?

A: A tuition payment plan called the Nelnet Payment Plan enables students to divide their outstanding tuition into manageable monthly instalments. Enrollment in the plan is not subject to a credit check, interest, or financing charges. Students enrolled in colleges and universities that participate in the Nelnet Payment Plan are eligible for this payment plan. To participate in the program, students must register for an account on the Nelnet website, choose the Nelnet Payment Plan option, and then proceed to pay.

Q: What should I do if I'm failing to pay my monthly loan payments?

A: If you're facing financial difficulties, contact Nelnet's customer service team immediately. They can help you explore options such as income-driven repayment plans, deferment, or forbearance to alleviate the financial burden temporarily.

Q: Can I change my repayment plan with Nelnet?

A: Yes, you can change your repayment plan with Nelnet. Log in to your account and explore the options under the "Repayment Plan" section. You may need to meet certain eligibility criteria to qualify for specific plans.

Nelnet is crucial in managing and servicing student loans, providing borrowers with essential tools, resources, and support. By understanding Nelnet's services, loan management options, and repayment plans and accessing customer support, borrowers can effectively navigate their student loan journey. Remember to stay proactive, explore options, and communicate with Nelnet whenever you need assistance.

Chido Madzogo & Tiffany Maruva
This article was written by Chido Madzogo & a Consultant at Industrial Psychology Consultants (Pvt) Ltd

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