Job Description of Driver

Job Description of Driver

The job description of a driver outlines the primary responsibilities of a professional responsible for moving passengers or commodities between different locations. They are responsible for ensuring the cargo or passengers' safety during travel. A driver's primary responsibilities include adhering to traffic laws, choosing the proper route, and ensuring adequate fuel.

The driver's job description should also highlight other key responsibilities that the individual does, including transferring customers from airports to hotels, performing vehicle inspections, and professionally dealing with customers.

Job Description of Driver: Overall Purpose

Transports customers or manages delivery on time by successfully planning routes.

Job Description of Driver: Primary duties


  • Plans driving routes in advance to choose the quickest way by using GPS/navigation software to map out several route possibilities between locations while considering variables like traffic patterns, road closures, and toll roads.
  • Picks up customers at the specified time and location by verifying pickup details in advance.
  • Collects payments and issues receipts by writing payment information on the trip manifest or log and collecting the client's signature as confirmation of receipt.
  • Provides carts and luggage trolleys for larger parties so that several bags can be transported without incident by helping customers load and unload their luggage.
  • Keeps abreast of road conditions by listening to traffic and weather updates.
  • Changes the route to avoid congested regions or those undergoing road construction by noting these times and places and avoiding them if possible.
  • Vacuum, clean surfaces, and shampoo seats to ensure they are spotless and comfortable for all passengers by gently scrubbing the seat surfaces with a brush or mitt to remove any ingrained dirt.
  • Arrange routine auto maintenance appointments and report any problems by calling the auto service centre to schedule appointments for scheduled maintenance, like oil changes, rotation, inspections, etc.
  • Schedules cleaning of the vehicles by liaising with service providers.
  • Provides transportation for customers from airports to hotels and vice versa by transporting passengers back to the airport for their return flights.
  • Replaces worn components as necessary by performing monthly wiper blade and air filter inspections as part of routine vehicle maintenance checks.
  • Provides prompt delivery of packages to consumers by contacting them in advance to confirm the delivery address.
  • Uses GPS navigation apps like Google Maps and Waze to acquire turn-by-turn directions to choose the best path by entering the destination address or location into the app's search bar.
  • Displays professional conduct while interacting with clients by bowing formally and introducing oneself.
  • Works weekends and after hours by being accessible to take client requests for deliveries and ridesharing on weekends.
  • Keeps a well-organized travel schedule by using a calendar or diary to record all booked appointments and rides.
  • Checks fuel levels at the end of each shift and refuels as necessary by ensuring cars have enough gas and are always ready to use.
  • Makes plans for vehicle repairs when necessary by arranging maintenance during off-peak times.
  • Maintains monthly mileage logs by recording odometer readings at the start and end of each month.
  • Operates various vehicles, such as trucks, buses, cars, and motorcycles, by possessing the relevant commercial driver's license classes for vehicles like trucks and buses.

Job Description of Driver: Educational Qualifications

  • A high school diploma is required for a driver to manage any administrative duties that may be required by the position and effectively communicate, adhere to directions, read maps, and take directions.
  • A current driving permit.

Job Description of Driver: Experience Required

  • At least 1 year of experience as a driver is needed to learn the fundamentals of driving. Usually, one year is enough time to learn traffic regulations, vehicle handling and control, danger awareness, defensive driving tactics, etc., through hands-on practice.

Job Description of Driver: Knowledge, Skills, Abilities, and Other Characteristics (KSAO)


  • Knowledge of rules and regulations for the road is needed to observe traffic regulations, including speed limits, right-of-way rules, and signs and signals help to ensure the driver's and other road users' safety.
  • Knowledge of vehicle loading and unloading is needed to help avoid mishaps and injuries while loading and unloading.


  • Customer service skills are needed to interact with customers daily in a professional manner.
  • Attention to detail skills is needed to pay close attention to the specifics of the delivery route and the goods they deliver.
  • Outstanding verbal communication skills are needed to communicate with customers and dispatch to perform their jobs effectively.
  • Organizational skills are needed to monitor their delivery, determine the most practical path, and have the flexibility to adjust if something changes.
  • Excellent time-management skills are needed to map out their route, calculate the time needed for each delivery, and deal with any unforeseen delays.


  • Ability to use Maps, GPS systems, and car manuals are needed to traverse routes properly.
  • The ability to carry out fundamental auto maintenance is needed to inspect the lights, tires, and fluid levels.
  • The ability to drive longer is needed to adhere to deadlines and delivery periods.


The role of a driver is crucial in ensuring safe and efficient transportation for individuals or goods. A skilled driver must possess excellent driving abilities, a thorough understanding of traffic rules and regulations, and the ability to navigate various routes effectively. They need to have strong communication and customer service skills, which are essential for providing a positive experience to passengers or clients. Adapting to different driving conditions, maintaining a clean and well-maintained vehicle, and prioritizing safety are vital qualities for a successful driver. By fulfilling these responsibilities, drivers facilitate smooth transportation operations and ensure customer satisfaction.

Frequently Asked Questions about Drivers

What distinguishes a driver from a messenger?

A driver's primary role is transporting people or goods safely and efficiently using motor vehicles. At the same time, a messenger focuses on delivering packages or documents within a specific timeframe, often using various modes of transportation. Drivers cover longer distances, navigate different routes, and interact directly with passengers or clients, providing customer service. In contrast, messengers operate within a smaller geographic area, have limited customer interaction, and work under stricter time constraints for timely deliveries.

What tasks does a driver perform every day?

A Driver's usual day begins with them arriving at their warehouse or packing facility to pick up their daily assignments. After parking at the loading dock, they use dollies to load packages onto their delivery van. According to their route plan, they normally arrange packages in the storage space of their van. Drivers input their route schedule into a navigation program before starting delivery.

They travel to residential and commercial locations throughout the day to unload packages and check delivery on electronic logs. They pay attention to local traffic reports to plan detours in case of an accident or other traffic incident. They return once they have completed their deliveries. They drive back to their workplace, leave their car, and clock out.

What characteristics define a good driver?

A good driver is someone who always drives safely and is aware of the rules of the road. This entails stopping completely at stop signs, obeying the posted speed limit, and appropriately using turn signals and headlights. To keep themselves and other drivers safe, drivers must know how to drive in adverse weather conditions like rain, snow, or ice. Additionally, they should be extremely organized to arrange packages according to their route timetable. As a result, they have less time to sort through packages at the delivery place.

A good driver should also be familiar with the area they will be travelling. They can reroute themselves, avoiding traffic jams and keeping to their delivery schedule.

Ashleigh Masiko
This article was written by Ashleigh a Consultant at Industrial Psychology Consultants (Pvt) Ltd

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