Choosing the Right External Training Platform: Factors to Consider

Choosing the Right External Training Platform: Factors to Consider
Last Updated: October 26, 2023

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In today's fast-paced and ever-evolving business landscape, external training has become a vital tool for organizations to stay competitive and ensure employee growth and development. With the rise of eLearning, external training platforms have become an integral part of many organizations' training strategies. However, with so many available options, choosing the right external training platform can take time and effort. Let’s explore the factors to consider when selecting an external training platform.

1. Content Availability and Quality

One of the most critical factors to consider when choosing an external training platform is the availability and quality of the content it offers. A wide range of pre-built, ready-to-use courses can significantly reduce training initiatives' development time and cost. Look for a platform that provides a diverse library of courses covering various topics and industries. For example, to empower your healthcare workforce to provide the best patient care, the HealthStream learning center is an excellent option. 

Additionally, the quality of content is equally important. Ensure that the platform offers engaging and interactive content that is up-to-date, relevant, and aligned with your organization's training objectives. Consider the platform's track record in content development and its partnerships with subject matter experts to ensure that you will have access to top-notch training material.

2. Scalability and Flexibility


When choosing an external training platform, it is essential to consider your organization's future growth and scalability needs. Ensure that the platform can accommodate an increasing number of learners without compromising performance and user experience. Look for features like creating multiple user groups, assigning administrators, and integrating with your existing learning management system (LMS) or human resources system.

Furthermore, flexibility is crucial, especially if you have specific training requirements or want to customize the platform to align with your organization's branding and culture. Look for a platform that offers customization options, such as creating and uploading your content, tailoring the user interface, and incorporating your organization's logo and colors.

3. User Experience and Interface

A user-friendly and intuitive interface is vital for successful adoption and engagement with an external training platform. Consider the ease of navigation, accessibility, and visual appeal of the platform. Look for features like a search function, progress tracking, and a clean and modern design. Additionally, consider whether the platform is mobile-friendly, as employees may want to access training on their smartphones or tablets.

Furthermore, it is essential to evaluate the platform's user experience from the learner's perspective. Look for features like interactive quizzes, simulations, and multimedia elements that enhance engagement and ensure effective knowledge retention. User reviews, testimonials, and demos can provide valuable insights into the platform's user experience.

4. Analytics and Reporting

Analytics and reporting capabilities are crucial for monitoring the effectiveness and impact of your external training initiatives. Look for a platform that offers robust analytics tools, such as learner progress tracking, assessment results, and completion rates. These insights can help you identify knowledge gaps, measure the ROI of your training efforts, and make data-driven decisions to optimize your training programs.

Additionally, reporting features like customizable dashboards and the ability to export data in various formats can streamline sharing training reports with stakeholders and decision-makers. Ensure the platform provides real-time data and offers comprehensive reporting options that align with your organization's reporting requirements.

5. Security and Compliance

Security and compliance should be top priorities when selecting an external training platform. Ensure the platform follows industry-standard security protocols, such as encryption, secure data storage, and regular vulnerability assessments. To enhance security, look for features like single sign-on (SSO) and two-factor authentication.

Particularly, if you operate in a regulated industry with specific compliance requirements, ensure that the platform is compliant with relevant standards, such as GDPR or HIPAA. Consider whether the platform allows you to enforce access controls, track and document employee training completions, and generate compliance reports.

6. Technical Support and Customer Service

Consider the technical support and customer service offered by the external training platform provider. Implementation and adoption of a new training platform can be challenging, so it is crucial to have access to reliable technical support. Look for platforms that offer 24/7 support, multiple support channels (e.g., email, phone, live chat), and quick response times.

Furthermore, consider the provider's reputation and track record in the industry. Look for user reviews, testimonials, and case studies that highlight the provider's commitment to customer satisfaction and their willingness to go the extra mile to ensure a smooth implementation and exceptional customer experience.


Choosing the right external training platform can significantly impact the success of your organization's training initiatives. By considering factors such as content availability and quality, scalability and flexibility, user experience and interface, analytics and reporting, security and compliance, and technical support and customer service, you can make an informed decision that aligns with your organization's unique training needs and goals. By investing time and effort into selecting the right platform, you can enhance your employees' learning experience, boost productivity, and drive organizational success.

Cindy Baker
Editorial Team
The editorial team behind is a group of dedicated HR professionals, writers, and industry experts committed to providing valuable insights and knowledge to empower HR practitioners and professionals. With a deep understanding of the ever-evolving HR landscape, our team strives to deliver engaging and informative articles that tackle the latest trends, challenges, and best practices in the field.

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