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Case Studies in IT Staff Augmentation: Real-World Examples of Success and Lessons Learned

Case Studies in IT Staff Augmentation: Real-World Examples of Success and Lessons Learned
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Last Updated: February 19, 2024

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IT staff augmentation is an excellent solution for organizations seeking to leverage external expertise, bridge skill gaps, and overcome resource constraints in their technology projects.


What is staff augmentation?

Staff augmentation refers to the practice of augmenting or supplementing an organization's internal workforce with external professionals to fill skill gaps, meet project demands, or overcome resource constraints.


What does staff augmentation mean?

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The staff augmentation model involves hiring temporary or contract employees, also known as augmented staff or contingent workers, who possess specific expertise and can seamlessly integrate into the organization's existing teams.



IT staff augmentation Case Studies

If you are interested in leaning on staff augmentation resources, consider a few of these case studies:


Case Study: Fidelity National Information Services and CCS Global Tech

Fidelity National Information Services (Fidelity), a prominent banking technology provider, sought staff augmentation services from CCS Global Tech to support their EMPOWER LOS (Loan Origination System) application development.


Fidelity faced challenges in finding skilled consultants who could comprehend the complex EMPOWER architecture, possess expertise in .NET technology, and have knowledge of the Mortgage/Financial industry. They needed consultants who could efficiently customize the EMPOWER framework, facilitate rapid knowledge transfer, and ramp up development efforts. They hired a top IT staff augmentation company to support them in solving the issue.


The augmentation company assembled a team of technology professionals who were onsite and ready to work from day one. These professionals had extensive experience in the Mortgage and Finance sectors, allowing them to understand Fidelity's needs and contribute effectively. They facilitated EMPOWER application development, customized the existing EMPOWER framework, and provided the necessary expertise to meet Fidelity's objectives.

Lessons Learned:

Domain Expertise: The case study emphasizes the importance of having consultants with industry-specific expertise, such as the Mortgage and Financial sectors, to facilitate rapid knowledge transfer and better align with the organization's goals.

 
Technical Competence: Consultants with a solid understanding of software architecture, patterns, and .NET technology played a crucial role in meeting Fidelity's customization requirements for the EMPOWER system.
Onsite and Ready-to-Go: The ability to quickly assemble a team of skilled professionals who were onsite and ready to work from day one significantly contributed to the project's success.

 

Other Examples:


IBM: Enhancing Capabilities through Offshore Staff Augmentation

IBM, a renowned technology company, has recognized the benefits of Offshore Staff Augmentation in expanding its workforce and enhancing capabilities. By partnering with offshore teams located in countries like India and the Philippines, IBM gains access to specialized talent while mitigating the expenses associated with full-time hiring. 


Through the utilization of modern communication tools and effective management practices, IBM seamlessly integrates its offshore team members into its in-house teams, enabling them to deliver high-quality solutions to their clients.


Samsung: Expanding R&D Capabilities through Offshore Staff Augmentation

Samsung, a prominent electronics company, has leveraged Offshore Staff Augmentation to expand its research and development capabilities and enhance its product offerings. By partnering with offshore teams in countries like South Korea and India, Samsung gains access to specialized talent while reducing the costs associated with hiring full-time employees. Through the utilization of modern communication tools and effective management practices, Samsung has been able to develop innovative products that meet the needs of its global customer base.


BCG: Delivering Efficient Solutions through Offshore Staff Augmentation BCG

(Boston Consulting Group), a renowned management consulting firm that has utilized Offshore Staff Augmentation to expand its delivery capabilities and improve efficiency. By partnering with offshore teams in countries such as India and the Philippines, BCG accesses specialized talent and reduces costs associated with full-time hiring. Through the use of modern communication tools and effective management practices, BCG seamlessly integrates its offshore team members into its in-house teams, allowing them to deliver high-quality solutions to their clients.


Final Thoughts

Many of the biggest companies all around the world are using IT staff augmentation to meet their evolving needs. IT staff augmentation offers organizations a flexible and efficient solution to address resource gaps and meet project demands while maintaining control over their projects and leveraging specialized expertise. If you need additional support or expertise, IT staff augmentation can be a game-changer for your business.


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Cindy Baker
Editorial Team
Author
The editorial team behind is a group of dedicated HR professionals, writers, and industry experts committed to providing valuable insights and knowledge to empower HR practitioners and professionals. With a deep understanding of the ever-evolving HR landscape, our team strives to deliver engaging and informative articles that tackle the latest trends, challenges, and best practices in the field.
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