5 Benefits of Employee Call Out Service

5 Benefits of Employee Call Out Service

Employee attendance is one of the biggest challenges to modern businesses. Poor employee attendance can hurt your productivity or lead to expensive unemployment claims and grievances. Private unions and the government give the benefit of the doubt to the employee, and you can lose unemployment disputes if you don’t have proper documentation.

Fortunately, an employee call-out service can give clear details about which employees called to say they are staying home for some reason. This service also provides an easy way for employees to inform their employers that they won’t go to work on a given day. Here are some benefits of an employee call-out service.

1. Prevents lost messages

Leaving a voicemail when ill or asking a colleague to pass on a message can lead to lost or incomplete information. This is especially true when the voicemail goes into a common mailbox for all HR managers or supervisors.

An employee call-out line will collect consistent data whenever someone calls. This information will include a quick summary of the health situation, how long your employee thinks they will be out, and their contact information. Although no solution will be given or requested, your HR managers will fully understand the situation without calling back the employee.

2. Saves time and money


Monitoring employee attendance is expensive and time-consuming. With an employee call-off system, you can automate managing employee call-outs and attendance processes. Call-outs will be automatically recorded, notifications sent to the appropriate people, and the system can help with FMLA tracking. Automation can nearly eliminate the entire attendance tracking process, freeing your staff to focus on other duties.

3. Increases productivity

It’s easy to see how much more productive your HR department can be by outsourcing the task of keeping records of absent employees. Timely reporting of employees’ absences can make payroll processes much more efficient.

A clear call of policy means employees know who to notify when they need to call off sick from work. A call-off system can help minimize illegitimate absences too. Employees are less likely to use the system to their advantage when they know there is a foolproof method for tracking absences. 

4. Helps resolve conflict

The explicit records and time-stamps of call-out systems offer clarity in case of a misunderstanding. The documentation and audio recordings from the call made by the employee can be relied on to settle an issue brought about by their lateness or absence from work.

A call-out hotline can be helpful during appraisals, where the HR department assesses the overall performance of every employee. The records would prove that some workers weren’t negligent of their duties but had genuine reasons that kept them from work.

While rare, an employee can contest disciplinary action or dismissal for attendance violations. Fortunately, the records from a call-out system can be used as evidence in court if an employee is laid off due to lateness or absence from work and files a lawsuit. The records will show whether the employee’s contract was unlawfully terminated.


Business operations must be sustainable for a company to increase its bottom line and last long. However, unforeseen employees' absence and lateness to work can threaten your sustainability, so it’s crucial to deal with these vices before they harm your business. Adopting employee call-out service is the most viable solution to these issues, and it’s easy to see why.

Editorial Team
This article was written by Editorial a Consultant at Industrial Psychology Consultants (Pvt) Ltd

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