Head Customer Services


Showing complete job profile



N/A - Harare

Wanted is a Head Customer Services to join an organisation in the N/A sector in Harare . Candidates invited to apply.  

Salary: Not specified    Applications Received:  31    Job Posted: 2021-01-13 09:23:44    Job Deadline: 2021-02-12    Job Status: Placement


100%

Requirements:

Years of Experience: 6


Job Description:

Main Duties: Carries out a SWOT Analysis regarding customer service Analyses membership trends and forecasts targets and scenarios based on historical and current movement of members Identifies the gaps in membership administration, customer service, front office management, contact centre operations and branch operations Identifies resources (human, financial, equipment) required to achieve customer services objectives for the year Develops the Annual Operating Plan for Customer Services to ensure member satisfaction and retention at optimum level. Develops the Annual Operating plan into quarterly, monthly and weekly plans and communicates these with the team Identifies and recommends the business strategies needed for customer retention and organic growth Collates and analyses key financial input data from Team Leads and requirements from Finance Department Develops customer services financial performance targets relevant to the business and assists the business in achieving these targets Oversees Account administration, reconciliation process and addresses escalated queries. Oversees client engagements on account administration issues and queries to ensure effective resolution of issues. Overviews, updates and maintains the relevant organisation structures. Qualification: First degree in Business Management, Marketing Management or equivalent. Post Graduate qualifications in Customer Services or equivalent At least 6 years Customer service/marketing/ business administration experience


Login first to apply
Download Job Advert

Head Customer Services salary range


Related Jobs


Job quizzes:

The Job Interview Quiz

Try this quiz as you prepare for your next interview.


Building a Good CV Quiz

This is a quiz meant to help you to build a good CV.



Top 5 good reads:

Hiring Freeze What You Need to Know

Article By Nyasha Mukechi


Cultural Incompetence: Everything you need to know

Article By Tatenda Sayenda


Learn about What job evaluation is and how to do it well?

Article By Memory Nguwi


Compensable Factors in Job Evaluation: Everything You Need to Know

Article By Nyasha Mukechi





Job Search Articles





Thank you for going through this resource! If you find this helpful please LIKE, SHARE and SUBSCRIBE to our channel and click the notifications bell to get notified whenever we post a new video. We post everyday except on Weekends. You can subscribe now by clicking on the button below.

Why should you subscribe to our Youtube channel today? Subscribing to our channel helps you discover what's new & trending globally with regards to HR and business. Watch must-see videos, from employee to organisational education to the current business world and the Internet phenomena. The last handful of years saw a surge in the popularity of videos therefore you shouldn't miss out on trending content. This is because, videos are useful for more than entertainment and it has revolutionised how people connect. We have different types of videos on our hub which include demo videos, brand videos, event videos, expert interviews, educational or How-To videos, explainer videos, case study videos, testimonial videos, live videos etc.You can also catch up on our Podcasts if you are not interested in wathing videos. Thank you for watching if you have already started to watch or videos! If you find this helpful please LIKE, SHARE and SUBSCRIBE to our channel and click the notifications bell to get notified whenever we post a new video. We post everyday except on Weekends.