The purpose of this study was to develop a selection model that would predict the performance of Till Operators (other names used for a similar role across the globe are; Checkout Operators or Cashier) in a large retail chain of stores before they are hired. The retail chain is located in Zimbabwe. The focus was therefore on the process of developing a credible job analysis approach that would lead to the development of a selection model that could be used to select Till Operators.
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